Ryan Transportation Streamlines Carrier Vetting and Boosts Customer Confidence With Carrier Assure
Ryan Transportation uses Carrier Assure’s performance-scoring software not only to identify low-rated carriers but also to bring additional capacity to its customers.
Ryan Transportation Streamlines Carrier Vetting and Boosts Customer Confidence With Carrier Assure
Carrier Vetting | 2023
“We already had rigorous standards for the carriers we use, but we wanted to tighten our procedures even more. We were looking for a tool that would help us achieve that.”
Jeff Henderson
Senior Vice Present, Ryan Transportation
Ryan Transportation
Founded in 1985, Ryan Transportation is one of the industry’s most trusted freight brokerages and managed transportation service providers. The company has 500 employees and $1 billion in annual revenue. Ryan Transportation is headquartered in Overland Park, Kansas, and has nine locations in the United States.
Challenge
Ryan Transportation has consistently provided quality service to its customers. One way it has done so is by carefully vetting the carriers it hires.
But with bad apples in the trucking industry on the rise, Ryan Transportation knew it had to take additional precautions.
The company opted to apply the same process it uses on enterprise-style accounts to non-contractual business carriers. That process required an even deeper dive into a carrier’s background, such as appropriate insurance, FMCSA compliance, and years in business, for example.
Unfortunately, the tools Ryan Transportation used at the time either didn’t always have the information the company needed or made the data difficult to find.
Solution
After a 30-day trial, Ryan Transportation implemented Carrier Assure, the first performance-scoring software that uses data science, analytics, and powerful algorithms to predict how a carrier will transport goods for full truckload interstate shipments.
Onboarding was quick and painless. Within a week, 400 Ryan Transportation employees were logged in and using Carrier Assure to:
- View real-time carrier scores based on performance and service.
- Read comments posted by other freight brokers about their experience — both good and bad — with carriers.
- Access weekly reports providing a list of carriers that other Carrier Assure customers had reported for poor performance, e.g., double brokering, dropped loads, fraud, etc.
“Carrier Assure is easy to use, with everything consolidated onto one screen for each carrier. We no longer have to go to multiple pages or tools to get service stats on a carrier.”
Jeff Henderson
Senior Vice Present, Ryan Transportation
Results
By adjusting its process and using Carrier Assure to vet carriers, Ryan Transportation was able to:
- Decrease poor-performing carriers from entering their network by 90%. Ryan Transportation cites Carrier Assure scores and feedback from other freight brokers who use the tool as the primary reasons it has improved hiring.
- Build additional trust with new and existing customers. Ryan Transportation uses Carrier Assure to help demonstrate to customers that it hires quality carriers and can bring capacity to its customers’ network.
Ryan Transportation also dramatically reduced fraud and theft with the help of Carrier Assure.
What is Carrier Assure?
Carrier Assure is the first performance-scoring software that anticipates how the carrier will transport the goods for full truckload interstate shipments.
Carrier Assure uses data science, analytics, and powerful algorithms to comb through millions of data points daily, analyzing the carriers’ performance.
The result is an easy-to-understand, predictive, real-time score that grades carriers from A to F.
“It’s going to take a community of brokers and shippers to work closely together to fix the fraud in this industry. The good news is Carrier Assure has enabled us to easily share information about carriers with each other.”
“It’s important to let your customers know that you’re using quality carriers and can bring capacity to their network. That helps their business. And Carrier Assure has greatly assisted in that effort.”
Jeff Henderson
Senior Vice Present, Ryan Transportation
